Important Information
Your questions, answered
Arrival & Departure
What time can I check in?
Check in is from 3pm. Early check in is subject to availability and may carry a charge. If your room is not ready, reception can store your luggage at no charge.
What time is check out?
Check out is by 11am. Late check out is subject to availability and may carry a charge, so please speak to reception before departure.
Can I leave my luggage?
Yes, before check in and after check out, at no charge.
Is reception open at night?
Yes. Reception is staffed 24 hours a day.
Is there parking?
No hotel car park. Metered street parking is available nearby and the concierge can arrange valet parking.
Your Room
Is Wi-Fi included?
Yes. Complimentary Wi-Fi is available throughout the hotel, The Apartments and Pavilion Road Mews.
Is the hotel non-smoking?
Yes. All bedrooms, suites, apartments and indoor public areas are non-smoking. Smoking, including cigars, is permitted in The Secret Garden.
Do you have connecting rooms?
Selected suites connect, including The Sloane Suite with two Signature Suites. Connecting arrangements must be made before arrival and are subject to availability.
Facilities
Do you have a gym?
Yes, a fitness suite for guests, available around the clock.
Can guests use the garden square?
Yes. Every guest receives access to the private Cadogan Gardens for the duration of their stay.
Is room service available?
Yes. Room service is available 24 hours a day.
What should I do about lost property?
Please contact reception on +44 (0)20 7730 7000. The team will do everything possible to locate and return items left behind.
Dogs & Families
Are children welcome?
Yes. Children of all ages are welcome. Cots are complimentary, and extra beds are available in selected rooms and suites for a nightly charge. See family-friendly stays.
Can I bring my dog?
Yes. Well-behaved dogs are welcome in selected rooms, suites and apartments for a nightly charge. Please tell us when booking so we can allocate suitable accommodation and prepare a bed, bowls and a welcome treat. See dog-friendly stays.
Are assistance dogs welcome?
Yes. Assistance dogs are welcome throughout the hotel and are exempt from the nightly charge.
Payment, Cancellation, Accessibility
Which payment methods do you accept?
All major credit and debit cards are accepted. A pre-authorisation is taken on arrival, and accounts are settled in pounds sterling on departure.
What is your cancellation policy?
Cancellation terms depend on the rate booked. Flexible rates can usually be cancelled up to 24 hours before arrival, while advance purchase and non-refundable rates cannot be amended or cancelled. The terms for your reservation are set out in your confirmation email.
Is there a lift?
Yes. A lift serves most floors of the main house. Pavilion Road Mews is accessed by stairs only.
Can you accommodate specific accessibility requirements?
The hotel occupies connected Victorian townhouses, so layouts vary. Please before booking and we will recommend the most suitable room or suite for your requirements.
Finding Us
11 Cadogan Gardens, Chelsea, London SW3 2RJ. Two minutes from Sloane Square station.
Any other questions?
Our team is here around the clock and will be pleased to help with anything you would like to know before your stay at 11 Cadogan Gardens.